Candidate FAQ: Technical Account Manager and Enterprise Support

At September 2020 I have joined AWS as Senior Technical Account Manager in Nordics region. Our team is growing with amazing pace and we are hiring in all Nordics countries. One year later, already in a new role, I am writing this post to share insights about what Technical Account Manager (TAM) role is.

FAQ below will help candidates to understand better TAM role, Enterprise Support organization and Amazon culture. Feel free to post comments with your questions or reach out to me via Linkedin

Q: What Technical Account Manager role is at AWS?

A: A Technical Account Manager (TAM) is customer’s designated technical point of contact who helps customers onboard, provides advocacy and guidance to help plan and build solutions using best practices, coordinates access to subject matter experts, assists with case management, presents insights and recommendations on your AWS spend, workload optimization, and event management, and proactively keeps customers’ AWS environment healthy.

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AWS whitepapers

The Best AWS Whitepapers for Cloud Procurement

Migration to Cloud impacts whole enterprise organization from engineering to marketing. Procurement and financial teams are not an exclusion as well. In fact, these teams need to adopt completely new mental model – shift from CAPEX to OPEX, shortened procurement cycles and high pace of change.

The new way of working between Financial and Engineering parts of organization in Cloud is FinOps or Cloud Financial Management. I am going to write a detailed article about FinOps implementation in large enterprises at some point in time. But even if organization does not plan to implement FinOps practices, they still need to teach procurement and finance how to operate in the new reality.

Disclaimer: This post is on my own and doesn’t necessarily represent Amazon Web Services’s positions, strategies, or opinions.

How you do that?

The challenge is that last 10-15 years of technological innovation did not change procurement process much in large enterprises. So, the gap is significant. In my experience, organizations tend to forget about it or do not realize that it exists. As a result, engineering organization may already adopt Cloud, while for finance team it is still an unknown land and their processes are not aligned with Cloud Economics.

I came up with a list of AWS Whitepapers and other resources that can be used as “Introduction to Cloud Economics for Procurement”.

  1. We start with some chapters from Overview of Amazon Web Services, specifically – “What is Cloud Computing?”, “Six Advantages of Cloud Computing” and “Types of Cloud Computing”
  2. The next step is to get familiar with Core Concepts of AWS and take this 10-minutes virtual training
  3. After that we can move on to procurement specific topics and study Ten Considerations for a Cloud Procurement whitepaper.
  4. AWS Pricing is a next topic in your journey. This is a very long and fundamental whitepaper. Save link to it and use it as a reference for future budgeting and forecasting.
  5. One of the most important instruments for cost planning is AWS Calculator, so spend some time to review how does it work here.
  6. Final step is to become proficient with main instrument of cost visibility – AWS Cost Explorer

Cloud Financial Management is a huge topic at AWS but 5 resources above is an absolute minimum that your procurement team should read and understand.

Check out my other post about AWS Whitepapers.


7 Best AWS Whitepapers and Guides for Enterprise

This post is a first of its kind. It is a summary of my recent thoughts about AWS Cloud as a system and how to manage it. More insights will follow.

Disclaimer: This post is on my own and doesn’t necessarily represent Amazon Web Services’s positions, strategies, or opinions.

Let’s imagine you are an employee of a medium or large size enterprise. Let’s imagine the enterprise is investing in Cloud services. Some teams are moving their workloads to Cloud, some are not doing it yet, but senior management is convinced that company’s IT future will be going hand in hand with Cloud technologies.

A number of accounts is growing and management made a decision to establish centralized Cloud governance and create… Let’s call it Cloud Infrastructure Management team. And you are member of this team. Your task is to create a scalable and robust mechanisms to perform administrative and management tasks of your Cloud infrastructure.

So, where do you start?

The list of AWS Whitepapers and Guides below will help you to build a foundation of theoretical knowledge and practical advices. It is far from complete and covers only tiny percentage of publicly available AWS documentation.

  1. Assess where the company in stages of Cloud adoption is and familiarize yourself with AWS Cloud Adoption Framework. To create any route you need to know where you are. The same applies for an organization that going through technological transformation and adopting Cloud.
  2. A corner stone of Cloud governance system is you and your team. Read about Cloud Enablement Engine team, how to structure it, what responsibilities does it have and a lot more. Use this whitepaper as a prescriptive guidance for organizational and technological improvements.
  3. Learn about how to organize your AWS Cloud environment. This monumental whitepaper will explain you how to create most efficient AWS Organizations structure, transform your multiple isolated accounts into secure and reliable system with hierarchy and OUs (Organizational Units). It will take time to build it, so be patient.
  4. Read about AWS Share Responsibility Model and deliver this knowledge to everybody in your organization who build applications on top of AWS Services.
  5. Make sure you build your AWS environment with Cost Optimization in my mind. This whitepaper will teach you what are key Cost Optimization pillars, introduce you Cloud Financial Management theory and tools you will use for Cloud costs analysis and forecasting
  6. Start to investigate how to architect applications in the cloud. You will use AWS Well-Architected Framework on every stages of application lifecycle – development, deployment and operations.
  7. And last but not least – ramp up your or other team members with Cloud knowledge. This collection of AWS Ramp-up Guides will be a starting point for lifting up AWS competence and help your organization to be successful in Cloud.

Education is a never ending process and much more excellent AWS Whitepapers and Guides are available for you.

What is your list of best materials about Cloud? Share your thoughts and suggestions in comments section!