Candidate FAQ: Technical Account Manager and Enterprise Support

At September 2020 I have joined AWS as Senior Technical Account Manager in Nordics region. Our team is growing with amazing pace and we are hiring in all Nordics countries. One year later, already in a new role, I am writing this post to share insights about what Technical Account Manager (TAM) role is.

FAQ below will help candidates to understand better TAM role, Enterprise Support organization and Amazon culture. Feel free to post comments with your questions or reach out to me via Linkedin

Q: What Technical Account Manager role is at AWS?

A: A Technical Account Manager (TAM) is customer’s designated technical point of contact who helps customers onboard, provides advocacy and guidance to help plan and build solutions using best practices, coordinates access to subject matter experts, assists with case management, presents insights and recommendations on your AWS spend, workload optimization, and event management, and proactively keeps customers’ AWS environment healthy.

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