Any customer facing organization deals with questions, asks and demands coming from customers. Some of them are easy to answer and some of them require investments of time and resources.
How can you prioritize them properly?
In this article I will show you how to use Critical Thinking framework to make your decision making process more efficient. I’ll share with you common mistakes in prioritization and how to avoid them.
Moreover, in many mid and large size enterprises there are two different organizations who are responsible for process of receiving customer requests and prioritizing them.
But how the process of prioritization works? Obviously, some thinking is involved here. But what impacts the thinking? What kind of techniques can we apply to do it more efficiently?Continue reading