Critical Thinking: Prioritize Customer’s Requests Efficiently – Part 2: Conclusions

In the first part we have discussed what is critical thinking and how to get clarity by asking right questions. It is important to get clear on a problem or request but it doesn’t move the needle. To perform prioritization we need to come to conclusions. In the second part we will talk about how we arrive to conclusions and how personalities affect this process. 

Everybody heard that it is bad to assume and we shouldn’t jump to conclusions. I believe it is misleading idea and doesn’t help at all. It is very rare situation when the one has all information about a problem or request and doesn’t need assumptions. Moreover if you will wait for all information to be available, you most probably will lose momentum and be late with decisions. We need assumptions the same way we need facts and observations. However, there is a huge distinction between automatic thinking and critical thinking assumptions.

In the end, it is all about premise and its building blocks.

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